[Resolved] Aquaguard Water Purifier — Delay in installation of purifier | |||
Hi, We purchased the highest model in Aquaguard water purifier (geneus) even after one week of getting delivery, I have not got the installation done.After spending so much time on their customer care and wasting money and energy, there is no response except that they will tell the guy wud arrive soon. We made our purchase from Mr. Venugopal (mob:[protected]) in bangalore. The complaint number we registered is 88938291.Invoice number is 000246. If nothing can be done please advise us on the formalities to request for a refund Was this information helpful? | |||
Complaint marked as Resolved
technician came and installed and on next day, after mailing to customer care and all that things, finally we got purifier tested and TDS is in the consumable range.Happy ending although after struggle. | |||
 3 Comments | |||
Comments
I would request everyone who intend to buy Aquaguard to never pay the full money and be cheated.
Reply
Dear hsrlayout,
Please accept our apologies for the inconvenience caused.
We deeply value your relationship with Eureka Forbes and wish to provide you with the best solution to resolve your issues. We have made a note of your contact details. Our executive will fix an appointment at your convenience and resolve the issue at the earliest.
You can also write to us at [protected]@eurekaforbes.com.
Regards
Eureka Forbes Team
Please accept our apologies for the inconvenience caused.
We deeply value your relationship with Eureka Forbes and wish to provide you with the best solution to resolve your issues. We have made a note of your contact details. Our executive will fix an appointment at your convenience and resolve the issue at the earliest.
You can also write to us at [protected]@eurekaforbes.com.
Regards
Eureka Forbes Team
Wrote to [protected]@eurekaforbes.com.No initiative taken yet to resolve the issue.After multiple calls to sales guy finally got someone to install the product.Still the demo hasn't been shown till then we will not be able to use purified water without proof that TDS is under control .
We have not been contacted by any executives neither did the Eureka Forbes Helpline helped us resolve the issue.I would say thats simply a formality.,
We have not been contacted by any executives neither did the Eureka Forbes Helpline helped us resolve the issue.I would say thats simply a formality.,
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
61%
Complaints
7762
Pending
412
Resolved
4407
10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
View all Eureka Forbes contact information