[Resolved]  Wipro GE Healthcare Pvt Ltd — REPLACEMENT OF DEFECTIVE PROBE

LAST YEAR IN MONTH OF I PURCHASED A LOGIC P3 MACHINE IN MONTH OF MAY 2012 . AT THE TIME OF PURCHASE IT WAS AGREED BY YOUR SALES PERSON MR. KAMLESH FOR 2 YR WARRANTY. HOWEVER WHEN IN MONTH OF AUG 2013 , ITS CONVEX PROBE 4C WAS DECLARED DEFECTIVE I ASKED TO REPLACE IT. YOUR SERVICE PERSONAL FROM SHAIL HEALTHCARE PVT. LTD. AT BARAILY SAID THAT 2ND. YEAR WARRANTY ONLY COVERED FOR VISITING CHARGES AND NOT FOR PART REPLACEMENT. I PAID A CHECK OF RS. 1,60,000=00 FOR REPLACEMENT COSTS. FURTHER IT TOOK APPR. 13 – 14 DAYS TO DELIVER THE NEW PROBE . HOWEVER THE PAPER PRESENTED WITH IT SHOWS COST AT ONLY RS. 96,000=00 . SUCH CHEATING FROM SALES / SERVICE STAFF DOES NOT LOOKS TO BE GOOD FOR YOUR REPUTATION.