Punjab National Bank [PNB] — I am complaining about not getting my refund

Address:KINGSWAY PUNJAB NATIONAL BANK, CENTRAL AVENUE ROAD NAGPUR MAHARASHTRA

I cancelled my tickets on irctc on 09/02/21 which I had booked through my IRCTC ID and paid through my PNB debit card they initiated my refund on 10/02/21 and sent me all the details with transaction ID and reference ID through e-mail but I did not receive my refund in my PNB Bank account I contacted PNB customer care through phone but they did not help instead blocked my UPI for tht account i then visited the bank itself for help but they are not checking the reference ID that IRCTC has provided me and i still have not got my refund. They just say we cnnot help with it as it should automatically come in your account online below i am attaching the screenshots of irctc mail that i had received kindly look into the matter.
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    Punjab National Bank [PNB] Phone
    +91 11 2610 2303
    +91 12 024 9000
    +91 11 2575 5535
    Punjab National Bank [PNB] Address
    7 Bhikhaiji Cama Place, New Delhi, Delhi, India - 110607
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