Punjab National Bank [PNB] — Refund initiated by Amazon but not credited to bank account by bank

Respected Sir,
My name is Amit Bansal
I have ordered a product i.e. Samsung M31 Mobile phone prime edition, space black colour from Amzon on[protected] and made paynent of Rs. 11, 599 through my debit card. But I have cancelled the product due to some reasons and Amazon have initiated the refund of Rs. 11, 599 to my debit card on[protected].
The expected date was[protected].
But I have not received the amount in my Bank account.
Kindly look into the matter and please help me in getting my money back.
I am providing you the details.

Bank Account No:- [protected]
Order ID :[protected]
Refund Reference Number:- 74332741022102130029284
74332741022102130485452.

I am also attaching my Adhar No. And the email I received from Amazon.
Please Help
Thank you
Yours Sincerely
Amit Bansal
Mob no [protected]
Email id :- amit.[protected]@gmail.com
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Punjab National Bank [PNB] customer support has been notified about the posted complaint.
Feb 06, 2021
Updated by Amit Bansal 001
My complaint is not solved yet...please help...
Feb 09, 2021
Updated by Amit Bansal 001
My issue is still pending..There is no reply or action taken by anyone. I still didnt receive my money back. Please solve my issue.
Feb 13, 2021
Updated by Amit Bansal 001
Today is[protected], my complaint is still not resolved.
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