Punjab National Bank [PNB] — Refund initiated by Amazon but not received yet

My name is prity devi and I had ordered a product of(rs.9850)(realme 7) in Amazon on[protected] and I returned this order due to personal reasons. And on refund date[protected] Amazon initiated the amount to my card but I still didn't get the money.amazon sent this reference no (# 30005110561056019050865) and told me to fill charge dispute from but Indian bank doesn't have such policy.so please kindly respond to this complaint it's very urgent.
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    Punjab National Bank [PNB] Phone
    +91 11 2610 2303
    +91 12 024 9000
    +91 11 2575 5535
    Punjab National Bank [PNB] Address
    7 Bhikhaiji Cama Place, New Delhi, Delhi, India - 110607
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