Pure IT Water Purifiers — Faulty Germ Kill Kit installed and No Service after that

Address:

Hyderabad, Andhra Pradesh

PUREIT does not provide any service to its customers. I have registered number complaints for last one month. I have been calling the customer care every other day. But still I have not got any service for my request. I have got Marvella RO installed on Dec 3 2014. As per the instructions in the manual we ordered for the replacement of GKK1 when the Indicator on the device showed RED on April 26 2015. Kit was replaced and system worked for a week and there was rapid increase in waste water. We registered a compliant for this. Technician came did something and said everything is fine. Water is very hard so it is draining out more water and left. Since then the Filter is not working as before. It takes more than 6 hours to fill 10 lts(previously it took around 40 mins to fill 10 lts). We complained again. This time the technician comes and says the GKK1 is gone and we have replace it which will cost 3000. I have got this replaced just 2 weeks back. When asked about the same. He will talk to his superior and come back, but never returned. Since then I have registered number of compliants but nobody turns up for the service. There is no answer to why I need to change the new GKK1 again in just weeks. Now Am totally frustrated with Pureit and dont want to continue using their systems. I want to return the System and get my money back. Please help me in this regard. Thanks, Vinay