Pure IT Water Purifiers — Have to bare serious loss due to Pure IT's untrained engineer!!

Address:

Pune, Maharashtra

I own a PureIT Marvella UV since December 2013 and below is the history of events that will help you understand the case: • December 2013 – Purchased it and it worked wonderfully well for 14 months. I was so impressed that I recommended it to all my relatives, friends and colleagues. It was a beauty! • February 2015 – As per rule we decided to change the filter and misery started. The guy who came to fix it was not trained at all. He dropped it on kitchen otta twice and when he was done with the filter change the lights were not working and device was leaking. We asked but he said that is because the water has gone in while testing and it will start working fine after 2-3 hours. He took money and went. Nothing worked hence we called him next day and he told on phone that we need to change the circuit which costs 2400/-. • March 2015 – Finally after another formal complaint a new guy came and checked it. He confirmed that the old guy did not do the job correctly and had forgotten to reset the device after filter change. He also said that the leakage should not be there but since the complaint was for indicator light he concentrated only on that issue. Post resetting the lights were fine. • April 2015 – Another guy came to check the leakage and said some small unit is broken inside. He repaired it. Again charged us 250/-. I was not ready to pay but he kept arguing hence I said OK this is last time I am spending on this unit. • May 2015 – The device is again not working. Lights went off again and hence I have raised a new complaint. I had a visit from a technician on 19th May who confirmed that the circuit is not working now. Obviously I am in no position to spend more money on this device hence decided to get it exchanged for a manual device which is PureIT Advance 23L. I am getting an exchange benefit of 1100/- Rs. which is not great considering I spent 7300/- on the original device but I am in no position to argue on this case anymore. The other issue I would like to highlight this time is the fact that the current technician said the Pressure Reducing Valve comes as a part of installation while the one who installed it in 2013 had charged us 500/- Rs extra for the valve. I even have the bill for it. Not sure why each time people keep giving different information. I really feel like I was cheated right from the time I got into this deal. Ideally they should take this spoilt device due to their mishandling and give me the new one without any cost but how will Pure IT make money if they don't do this to customers?? I know these things don't get the same attention in courts as they do in some of the western countries hence my expectaions are ZERO... But I sincerely urge all readers and I am going to continue doing it everywhere... "NEVER BUY PURE IT!! THEY JUST TAKE MONEY FOR NO SERVICE AND NEVER ACCEPT THEIR FAULT!!"