Pure IT Water Purifiers — Irresponsible customer service

Myself Ramesh from Bangalore, we had purchased the Puriet UV device about a year ago. I had ordered a Germ Kill kit on 07/12/2015 (December 07th), until now there is no communication on that. everyday i call the LSP(JM Home Solutions) their only answer is "NO STOCK, WE SEE TOMORROW". ( i had even called today) it has been 7 days i am waiting for the order delivery. meanwhile on 10th December 2015, the System/Device got switched off, it is not powering back. i had raised the complaint on 10th December with complaint no C[protected], which according to your SMS should be addressed in 24 hrs. until now there is no action on the same. People are sick at my home due to viral infection and change in the water, now who should be held responsible for this. Pure Water is basic and critical requirement for a human being, when you can't maintain the supply chain, what is the point in selling the product (Dumb Box), please scrap the product and declare it we are OFF, i will look for another options. I never expected this from a company like Hindustan Lever Ltd. "After investing on your product, is it become my destiny to buy water cans everyday from the market". Ramesh Devarapu [protected]/[protected].