Pure IT Water Purifiers — Pure it -- poor service and defective pure it germ kill battery

Address:

North 24 Parganas, West Bengal

I am using "AUTOFILL" water purifier having Customer ID No.[protected] since March-2013. Since I have purchased the water purifier as stated above, numbers of problems I have faced and every time Hindustan Unilever - pure it team provided a poor service more over every time I was unsatisfied with pure it team. I am just surprised that recently on 02.05.2015 a Germ kill Battery kit of 3000 ltr capacity has been purchased and installed and that has been expired just within 3 months instead of daily water requirement in my family is maximum 10 ltr. per day . Before this battery kit on on 03.06.2014 I have purchased a battery kit with same capacity that was lasting till April-2015 . During May-2015 to till the date no changes of water requirement has been taken place or there is no changes in my family members. There are 5 members in my family and out of them two o[censored]s working and stay 12 hours outside. In balance 3 member I have 6 years old daughter and my old parents. So, How much water may require per day. So, I have doubt, your associate company has charged Rs.950/- but supplied me lower capacity battery kit or some thing like that. That kind of incident has been happened previously with me. It is impossible that 3000 ltr. water has been purified through the purifier during this 3 months span. Against my complain on 06.08.2014, " Pure It" has sent their representative to my home on 07.08.2015 and on 08.08.2014 I have received a phone call that I have to purchase one more Germ Kill Battery Kit. They have no specific answer that way the 3000 ltr. battery kit exhaust within 3 months? They said " HOT WEATHER" is responsible for that but I have asked last year June-14, July-14, August-14, September-14 were also hot weather then how that time I used the battery kit till 11 months? So, it is clear that Pure It cheat their consumer. They are supplying fake battery kit with high price. I strongly oppose with this kind of activities of PURE IT. They must confess the guild and supply a battery kit free . Asish Kumar Nath