Pureit / Hindustan Unilever — complaint co[protected] technical support with pathetic service

Address:

400607

Complaint number co[protected]
This issue is almost 3 weeks old now, i have a marvella uv purifier unit and it all started when i contacted the customer support team to get the csf replaced. The first technician who attended was ill-manerred and did not behave properly with my wife, secondly he did not inform anything about crack that the barbell has, he replaced csf and left. He also did not inform to keep the water flowing for few minutes once csf is changed (In past all technicians had informed this), then he gave excuses for not able to come and fix the issue.
A formal complaint was raised and entire issue was explained to the customer support representative. A senior technician was aligned and he visited my place on 16/06/2019 sunday and advised me about damaged barbell which would cost approx rs. 2000/-, i refused to pay so he helped to connect with his supervisor who came with a brilliant idea to sell his product i. E. Buy a new unit and they will offer me discount of the service i got while changing csf for old unit. Simply great..
I then emailed to the company's email address and yet to hear anything from them. However, another technician visited my place and tried to fix but was unable to do so, he then advised me that he will talk to his senior and inform me what can be done. On 26/06/19 i was informed that they will replace barbell free of cost as it was company's fault. Last saturday technician visited my place and tried to fix barbell, but no luck. He advised he will come back again and fix it, entire week has passed now still response from them.
I contacted on the same number but now he is saying, other guy came and will arrange someone to contact me.
This has been almost three weeks now and hence want to highlight this here. Further the company person and technicians are not confirming what have they done with the first technician who replaced csf and what action has been taken against him