Pureit / Hindustan Unilever — Fraud committed under the name of Pureit

Website:

www.pureitwater.com

Want to register a formal complaint against fraud committed under the name of Pure It. There was an issue of water leakage and the machine wasn’t cleaning water. We have called the pureit helpline for the same. A technician visited us and found both candles damaged & needed to be replaced, told us it will cost Rs.4000/- and also advised us to take AMC for future services since it was expensive we agreed to pay and hence he took from us a total of 5500/-. We also mentioned that we have bought this water filter recently but he says such complaints are normal as this is a faulty product of HUL. When the machine again started leaking we called on the number mentioned in the bill copy but both numbers were not working. When we again contacted the Pureit helpline, technician told us that you have been cheated and said such frauds are common and the company is aware, he made a video of the same and mentioned that the filter candles replaced by the earlier technician were locally made and not pureit product and there is no AMC service needed since ours is a new machine and any change in the candles was also to be done free of cost. Since we have called the pureit helpline only, how can such a fraud happen? Despite being such a big & reputed organisation you are not doing anything to help your customer as I have already written on your twitter but no luck.

I want a refund of my money and also request the company to take legal action against such frauds. Please take these complaints seriously HUL and ensure this doesn’t happen. I can see many complaints of very similar nature already raised. WAKE UP HUL! Please reach out so that I can share the bills and other details