Pureit / Hindustan Unilever — GKK replacement malpractice (Unethical and irresponsible service center)

Address:	delhi
Website:	www.pureitwater.com/IN

Hi team,

My registered mobile number is provided with this complaint # CO[protected] and my product is pureit Advanced Max 6 L Mineral RO + UV + MF + MP Water Purifier . On 26th oct, my filter started showing red light hence i contacted the customer care for germ kill kit replacement and an order was placed for the same.
The engineer came and replaced 3 parts only and i paid for them. I called up your customer care to know the exact details of filters that were needed to be replaced and it was surprising for me to know that i should have received the kit in a sealed box and that should have contained 5 items.
In reality only 3 parts were replaced and the items were separate and not in a sealed box. I am disappointed to know that i have been cheated by your service center and i would request you to please let me know what steps are to be taken next.
I have also talked to your customer care helpdesk but it has been of no help till yet. Could you please help me with the mail id of next escalation level.