[Resolved] Pureit / Hindustan Unilever — gkk2 | |||
My name is mr. Vipul dhende. I am from south mumbai, india. I purchased puerit mineral ro+uv water purifier through amazon on 4 sept 2017. The serial number: rcr[protected] The product was installed by the person sent through amazon. From last one week there is water leakage issue with this product. When we called the person who installed the product, that person is not picking up the call. When we called customer care they informed that your product is not under warranty & was installed by unauthorised person. Was this information helpful? | |||
Feb 21, 2018 Complaint marked as Resolved PureIT / Hindustan Unilever customer support has been notified about the posted complaint. Verified Support Jan 20, 2018 PureIT / Hindustan Unilever Customer Care's response Dear Sir/Mam, Regret the inconvenience. Request you to provide your contact details to help us in resolving your issue. Regards, Pureit Team | |||
 1 Comment | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
63%
Complaints
1721
Pending
0
Resolved
1061
+91 92 3050 0500 [PureIt]
+91 92 4310 0100 [PureIt]
+91 92 2320 0200 [PureIT]
Unilever House, B. D. Sawant Marg, Chakala, Andheri (E), Mumbai, Maharashtra, India - 400099
I have similar but even worse Problem (Name: Siddharth Nayak, Regd No: [protected], Hyderabad). Regd. a complaint on 26th Jan 18, to replace the GKK2 kit and received automated SMS with Service center details. I waited until Monday morning hoping it will be replaced in no time. To my disappointment, no call no sms .. nothing.. Initially I reached out to PureIT customer care and they assured me that it will replaced by the same day evening on priority. Nothing happened btw... (As expected)
Later I contacted the service center (Devata Service, Hyderabad) and came to know that the product is not available in Telengana since many days and hence they can't do anything. Disgusting service center as well!
This completely pissed me off.. Devastated, I reached out Customer care again and this time a much diplomatic excuse that yes, due to some technical issue its not available but will be definitely arranged by next day (Tuesday, evening). I clearly warned mentioning that, if it won't get fixed by next day the case will be escalated to higher authority. To my shock, no call, sms, mails.. nothing until evening, Tuesday. I reached back to PureIT escalation desk again and as expected same lame excuse.. we will fix this by next day.
I CLEARLY YELLED MENTIONING THAT I AM PURCHASING WATER FROM OUTSIDE AND WHO THE HELL IS GOING TO PAY FOR THAT..
Finally the product was replaced after 5 days and to add to my worry another defect. The warning message continue to blink on the screen mentioning "Replace GKK2 kit and bla bla bla". Technician(Shiva) assured that it will be done automatically after sometime and if not, call them back again as there could be issue with the Reset Circuit.
NOW WHAT A JOKE! It's a 2 year product and defects on circuits ?? You gotta be kidding me..
So I concluded that this Product is ridiculous and even more ridiculous is the service from PUREIT (HUL).
HUL Folks, wake up and just perform your basic duty else a day will come (which is not very far) all your products will be in junkyard