[Resolved] Pureit / Hindustan Unilever — hul pureit mineral ro+mf

Sudhir K Sinha

from Mumbai, Maharashtra

Address:

122001

I had purchased rcx[protected], hul pureit mineral ro+mf, classic on 03 december 2017, in rs.10500/-.
From the day i have purchased i am facing problem. Every other day i have to call customer care and they send a technician, who takes visiting charge and replace some parts of the ro. Till today i have spent around rs. 7000/- in 17 months.
The work and replacement done is as follows:
05.08.2019, replacement of gkk, rs. 2950.00
21.11.2018, replacement of gkk, rs. 2850.00
14.05.2019, replacement of filter, rs. 450.00
27.08.2019, repair of leakage, rs. 650.00
Now after two days again there is leakage and the technician dinesh from arian enterprises, gurgaon is saying that the electric pbc has problem, so rs. 3100/- needs to be paid for replacement.
I have been harassed and troubled both financially and mentaly.
Please ask the company to replace the pbc free of cost and repair the leakage. And if possible take back this machine and refund my rs.10500/-, so that i can buy some other company ro.
Thanks.

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Sep 25, 2019

Complaint marked as Resolved

Just after lodging my complain. I received phone call from the local service centre. They agreed to refund Rs.600/- charged against the leakage from RO system. And also gave me a warranty certificate for one year against any electrical issue in the pureit RO system. Thanks.

PureIT / Hindustan Unilever customer support has been notified about the posted complaint.

Verified Support

Aug 30, 2019

PureIT / Hindustan Unilever Customer Care's response Dear Sudhir K Sinha,

We sincerely regret the inconvenience you have faced. We never want our customers to feel this way. Please call our helpline number [protected]. Alternatively, you may also provide your contact details at pureit.[protected]@unilever.com We'll surely assist you.

Regards,
Team Pureit

Sep 25, 2019

Updated by Sudhir K Sinha I thank Pureit /Hindustan Unilever...for attending the mentioned complain on immediate basis. I thank them for refunding Rs.600/- and giving me a warranty guard for electrical part of the pureit RO system.
Thanks.