Pureit / Hindustan Unilever — Marvella water purifier getting slower every day

bhsk_08

from Bengaluru, Karnataka

Address:

560036

Its a marvella water purifier purchased on jan 2015. First 6 months went well. On sixth month company engineer changed something and then my worst days started.

Every 2 month interval the process of filling the 10 ltr water storage getting delayed.Initially it used to take 2 hrs then slowly slowly it goes to take 15/16 hrs and beyond. Till now 5/6 complaints have been raised. Engineer change the filter, machine takes 2 hr initially then 4, 7, 10, 12 hrs and so on.

Engineer charges 250/- and do not provide bills for that. Also imagine if the filter runs for 15 hrs then how much of water is getting wasted (Its a ro)...

I think there is something wrong in this filter which the engineer is unable to rectify and i am paying the price for that... I shd be getting a replacement of this faulty product... Hope people are listening and care for the customer...

I have made prior complaint to pureit but no one bothered to understand my problem.

My name: bhaskar
Mobile: [protected]
Email: [protected]@yahoo.Co.In

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PureIT / Hindustan Unilever customer support has been notified about the posted complaint.

Dec 26, 2016

Updated by bhsk_08 The issue has resurfaced again. So now I have really come to the end limit of my patience and frustration. Hence decided to opt out of this faulty product. Company is selling faulty product and is not acknowledging the same. If this continues then I really doubt the future response. Nothing more to say...

Bhaskar
[protected]