[Resolved] Pureit / Hindustan Unilever — my product : pureit classic 23 liters is leaking from the base

Supriyo Bhattacharya

from Kolkata, West Bengal

Address:

Dibrugarh, Assam, 786102

Water is leaking from the bottom most external surface of the water collecting jar due to crack developed at the bottom. The complain was lodged to customer care but nobody came to attain the complain. Call came from your service technician asking the photo of crack portion and accordingly photo of crack portion sent to him but after seeing the photo he asked rs 900 to change complete jar. Device is under warranty and this crack developed due to material failure which should come under warranty. Please tell me the solution.

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Oct 16, 2017

Complaint marked as Resolved

PureIT / Hindustan Unilever customer support has been notified about the posted complaint.

Verified Support

Sep 01, 2017

PureIT / Hindustan Unilever Customer Care's response Dear Supriyo Bhattacharya,
We express regret for the inconvenience caused from our end in resolving your issue. We hereby request you to provide your contact details so that we can get in touch with you and get your concern addressed.
Regards,
Pureit Team

Sep 03, 2017

Updated by Supriyo Bhattacharya MY ACTUAL NAME- Subir Bhattacharya

adress: SMQ 291/5, Air Force Station Chabua
Dibrugarh,
Assam-786102

Phone Number- [protected]
E- mail adress- [protected]@gmail.com

Verified Support

Sep 13, 2017

PureIT / Hindustan Unilever Customer Care's response Dear Supriyo,

Kindly conform us if issue is resolved.

Regards
Team Pureit