[Resolved] Pureit / Hindustan Unilever — negligence and rude behaviour. delay in service.

rubi_s

Address:

RIKTRISHA ENTERPRISE. KOLKATA -700042

I had registered a service request at hul customer care on the 11th of april, as the device stops working automatically once the indicators blink for kit change. Water services are essential but since it was lockdown they dint complete the job. But after the services at hulbhad resumed, i kept calling for servicing but they only try convincing clients that the job will be done within a day. The distributors phone no. Is switched off. I have paidva heavy amc for the whole year. Pathetic technicians who dont know their work and even try to do fraud

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Aug 9, 2021

Complaint marked as Resolved

PureIT / Hindustan Unilever customer support has been notified about the posted complaint.

Verified Support

May 26, 2020

PureIT / Hindustan Unilever Customer Care's response Dear Rubi,
Kindly note while we are trying our best to resolve your concern, there might be a delay due to increase in service traffic. We appreciate your understanding on this & regret the inconvenience caused.
Team Pureit. Alternatively, you may also provide your contact details at pureit.[protected]@unilever.com
Regards,
Team Pureit