Pureit / Hindustan Unilever — On leakage problem for which i have lodged a complaint on 21/6/16

Address:	600089
Website:	I used pureit complaint no

I lodged a complaint on leakage and the engineer who visited said i need to change the motor as it leaks which will cost 2500. I called the cust care and told my concern tht of recent i had changed the rom and lat october csf and replacing another part is something we did not anticipate and can thy provide with any better solution. They asked to call next day at 10 as they would consult have a solution. I called the next day but had to repeat my concern from the start and now was informed that a senior engineer wuld call me with solution.
The senior engineer called after sometime asking things afresh and in a mocking tone which would irritate any customer. I raised this issue with cust care after which there has been no response. Why has after service calls and responses has degraded to his level?