| Address: | Bangalore, Karnataka, 560008 | | Website: | www.hul.co.in www.pureitwater.com/IN www.unilever.com |
Pureit / Hindustan Unilever — Faulty Circuit Board in Marvella RO+UV
We bought Pureit Marvello RO+UV water purifier on December 2015. we had already replaced first filter(SF), second filter GKK1 and third filter GKK2 . then again another round of replacement of all 3 filters in past 2 years.
on 9 th April We got GKK2 replaced as it was showing Red in colour. we paid Rs 3750.
But, right after the moment the service person left my home, all the three warning lights were started blinking. so i called the person who replaced the kit he came after two days and opened the machine did some cleaning with dry cloth and all lights were flashing GREEN. As soon as he left, all lights again started showing warning in RED colour so I have raised the complaint again immediately (Complaint No CO[protected] and now they are asking me to replace the circuit board itself which will cost me about another Rs 3500.
I am highly disappointed with the quality of this product and also the kind of service that are being provided to the customers. In my case, if the actual cause is the faulty circuit board, I wonder why this issue did not occur before replacing the GKK2 filter and why it occurred immediately after the replacement. I suspect on both the level of training offered to the service persons and also the cheap third grade quality of the electronic components that have been used in this product. I expect the Hindustan Unilever customer care should take some actions immediately. Was this information helpful? | 
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