[Resolved] Pureit / Hindustan Unilever — pureit not working even after changing the germkill kit

Puni ayekpam

Address:

Mysore, Karnataka, 570020

I have changed the germ kill kit but after some days i could see white suspension in the filtered water. I clean several times thinking that it will be fine after cleaning but it does not help. And it leaks continuously which is another major issue. I am very sure that the filtered water what i am getting is not at all safe. Please give me solutions of the issue. I will be thankful if a service person comes and check once. I am not able to remember the date at which i have changed the kit but i am sure the problem starts from the first day itself. Since i was out of station for many days i could not give complaint in time.

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Feb 9, 2020

Complaint marked as Resolved

PureIT / Hindustan Unilever customer support has been notified about the posted complaint.

Verified Support

Jan 09, 2020

PureIT / Hindustan Unilever Customer Care's response Dear Puni Ayekpam
We sincerely regret the inconvenience caused to you. We always keep our customers at the forefront. Please call our helpline number [protected]. Alternatively, you may also provide your contact details at pureit.[protected]@unilever.com we’ll surely assist you.
Regards,
Jeshna,
Team Pureit

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Comments

Raj578

I changed the Gkk2 kit a month back and after that, there is continuous leakage. Raised almost 5 complaints and called customer care multiple times but no response from them