| Address: | Thane, Maharashtra, 400601 |
Dear Pureit Team,
Customer Complaints Department.
This is to inform that had purchased Ultima RO+UV with Oxytube model of Pureit in October 2016. Had put a complaint with helpline number on 19.08.2019 @ 8.34 am for blinking of SF. Immediately my complaint no CO[protected] was assigned to Shreeya Enterprises (Thane).
On 20.08.2019 the technician called up for verification of address and informed that he would visit around 3.30 pm. After waiting till 5.30 pm I called up the technician’s number who in turn informed me that the filter stock is over and would visit the next day by same time. Kindly note that the technician has no curtosy to inform the customer, if he cancels the visit.
On 21.08.2019 received call from technician at 2.30 pm that he would reach in some time. I requested to reach by 3.30 pm as I was out. When I called up at 3.25pm informing that I have reached home, he stated that he was on his way and would reach in half an hour, but did not turn up after that on that day.
On 22.08.2019 to my sheer surprise I received a message @ 17.48 hrs stating that my complaint no. CO[protected] has been attended. Thereafter I immediately put a re-complaint on the helpline number @ 17.50 hrs this time under the code for other reason as my complaint was not at all attended and still had received a message that the complaint is attended and resolved. This time my complaint no was CO[protected] and was again assigned to Shreeya Enterprises (Thane).
On 24.08.2019 call from technician that he would be coming down to change my SF which as per the records was changed on 22.08.2019. When I asked about this goof-up and the reason for the complaint so called falsely attended he could not answer. When I said that I would approach the company directly within 10 minutes I received a call from Shreeya Enterprise who informed that they closed my complaint as i booked complaint twice on 19.08.2019 and 22.08.2019. At this point I could very well understand that Shreeya Enterprise who is providing after sales for Pureit is taking me for a ride.
When I informed them that my second complaint was due to the message received from Pureit that my earlier complaint was attended, the blame game of technicians started. Then I was informed that the technician had visited on 22.08.2019, but the door was closed. This again was a pure lie as I waited all day on 22.08.2019 at home for the technician and no outsider can enter in our society without Entry in the visitor register and confirmation by the Security guard with the owner. After realizing that all the excuses put forth by them are totally baseless & falsely fabricated they disconnected the line with no defence.
This is not the first time that I have been facing unprofessional service. I had taken AMC for last 2 years but have received unsatisfactory service and the technicians being rude, casual in approach, having no system of keeping AMC records where the customer is asked to show the AMC agreement to every technician who visits during the contract period, and now being making false reporting o[censored]nattended complaints.
Now the present status is that my water purifier has stopped working due to unchanged SF and will remain so till my complaint is not attended and the service provider is not made answerable for his pathetic service.
In the light of the above, I am shocked that an esteemed company like Hindustan Unilever whom I trusted to purchase their best product in water purification Pureit is providing with the worst after sales service.
I hereby put on record the total unprofessional and unethical behaviour of Hindustan Unilever Pureit who have forwarded the worst after sales service.
A totally Dissatisfied Customer.
Archana Tamhane
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