Address: | Hindustan Unilever Limited Unilever House B. D. Sawant Marg Chakala Andheri East Mumbai - 400 099 Tel: 022-39832312 / 39832532, Mumbai City, Maharashtra, 400099 |
This is to inform you that i have register for your smartpick product on november - 2019 and after waiting a lot finally you dispatched the parcel and i got the sms that your parcel has been successful delivered on 1st january, 2020 but i haven't received any parcel yet.
Even while tracking the awb numbers it displays the status delivered
I have tried calling the customer care number also so many times but they responded that i have to wait more for the delivery.
Your customer care executive are teaching us that due to technical error the sms was sent. If suppose they are correct then this procedure of wrong sms sending due to technical error is still coming to many of my colleagues until now.
Instead of giving wrong commitments and lie replies kindly look upon the matter seriously and do the needful. As this complain is not of mine alone this matters every customers of yours who have trusted and ordered your product.
Or just inform the customers to forget the parcel because you are sending the parcel and your delivery agent st courier and they are taking that parcel to there home. Or might be hul is taking those parcels back and re-dispatching them to other customers.
I don't care whatever issue you have what i know is i have booked some product from you and you need to send me atleast after waiting for more that 2 months
Awaiting for your urgent response and reply.
Here are all the awb numbers for your reference
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
Your delivery agent-st courier is not taking any responsibility and not giving any response for the same
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My Name is Rakesh Nasit
I registered for your Smartpick sampling program on[protected].
Reg Id is [protected]
While registration its says within 7 days you get the delivery...
But Its almost 2 month and i didn't get any smartpick box..
If HUL or Smartpick don't want to send it then just inform me so i don't wait for your products..
Customers also suffer of FAKE DELIVERY of Smartpick Box.. Courier company automatically confirm the delivery to the customer without delivering the Smartpick Box.
Its HUL's and Smartpick's losses because without reaching to your product how customer know your product.
Thank you.