Pureit / Hindustan Unilever — Theft of parcel and forgery

Address:Mumbai

I have ordered samples thru the smartpick program. The courier partner ST Couriers has forged my signature on the Proof of Delivery document and reported as item delivered. The people at HUL are refusing to acknowlege this and claiming reasons like technical issues, will be delivered soon etc. Am attaching screen shot of the POD
There are many cases of such forged signatures mentioned in the comments on the advertisement on Facebook
+2 photos
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PureIT / Hindustan Unilever customer support has been notified about the posted complaint.
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Still not resolved. I have been getting messages from them for the past one week that there is a delay in delivery and will be resolved soon. They are not even acknowledging my basic complaint of forgery of signature. The staff who have been sending these messages are
1. Ms Shweta Gadkari
2. Mr. Donald Marakassery

The mails are coming from the mail ID . I do not know if this a genuine account or not.

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    PureIT / Hindustan Unilever Phone
    +91 92 3050 0500 [PureIt]
    +91 92 4310 0100 [PureIt]
    +91 92 2320 0200 [PureIT]
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    Unilever House, B. D. Sawant Marg, Chakala, Andheri (E), Mumbai, Maharashtra, India - 400099
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