[Resolved]  Pureit / Hindustan Unilever — Tricked by Technician Overcharge Low Capacity GKK2

Address:

Babusapalya,Bangalore

Sub : Tricked : Germ Kill Over charged and life /Capacity very short

Name : Suman Immanuel
Order RFS/RFS/8129338
Licensed Service Provider: J S Home Solutions LSP :[protected]
Amount Paid Rs 1250 + Technician Charge Rs100/-

This is with reference to the Germ Kill Kit we had ordered for my Pureit Advanced 23L filter on 3rd October 2020 for GKK2 for an amount of Rs 1250/-. The technician came home on 6th October 2020 but returned without replacing the germ kill kit saying that he had gotten the wrong kit as per the model. We received no information for 2 days and after much follow up as we were left with no drinking water, he arrived and replaced it when my aged parents were there home alone.

I have been using the non-battery Pureit filter for more than 12 years and in most of the case, the Germ Kill kit lasts anywhere between 11 months to more than a year. But this time I have replaced it on 8th Oct 2020 and by yesterday 26th March 2021 the germ kill kit has got over, indicating Red.

I am aware that HUL has no internally manufactured Germ Kill Kit but it is bought from the outside market locally. I already have the insider information ie by a technician who has worked there before, he has informed me how the technicians make money, they buy them locally in the case of Bangalore from K R Market /Majestic area at a very low price, sometimes lesser capacity ones. As we customers do not understand the capacity, these technicians trick us by saying it is for 1500/3000 Litre and replace this cheap locally made one by overcharging us. Before this too one technician did a similar thing, this time I am in no mood to take it lying down.

I am requesting you to make amends to this sleazy method and replace me with a germ kill kit free of cost and find ways not to let such technician who lacks integrity and efficiency damage your company reputation. I shall wait for your immediate response favourably than to trigger me to take further escalation methods.

Please understand we are no rich people with deep pockets but slog our way out to make ends meet. Understand our constraints and your obligation to provide us with genuine products and good service.

I have all the SMS records of the same to substantiate my claim. Should you need that please let me know to provide the same.

In anticipation of a favourable reply and action.