[Resolved] Pureit / Hindustan Unilever — ultima pureit ro+uv water purifier
A
Arun Gurung
Address:
Yash Enclave flat no 2A, Near blue mountain resort salvari, Darjeeling, West Bengal, 734003
I had bought a ultima pureit ro+uv water purifier. The technician has told me that the controller circuit needs changing. We buy a purifier so that it will last a very long time. It's only been 4 yrs since i bought one. Now i keep on doing the services and changing of the gkk1 and gkk2 which in itself. Now the controller is giving the problem. The controller is 5300+300 installation charges. The company should take responsibility in such case and replace or take guarantees on such parts. If it keeps on breaking down every 4 yrs. Why do we buy such expensive products. The company has to take responsibility in such cases. Or are your machines made of low grade materials or imports from china. Looks like one as the keep on breaking down.
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Apr 16, 2020
Complaint marked as Resolved
PureIT / Hindustan Unilever customer support has been notified about the posted complaint.
Verified Support
Mar 16, 2020
PureIT / Hindustan Unilever Customer Care's response Dear Mr. Arun,
We sincerely regret the inconvenience caused to you. We always keep our customers at the forefront. Please call our helpline number [protected]. Alternatively, you may also provide your contact details at pureit.[protected]@unilever.com we’ll surely assist you.
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