Pureit / Hindustan Unilever — Very poor agency service and long waiting new customer care ivr

Address:	Chennai, Tamil Nadu, 600044
Website:	Hindustan Uniliver PureIT

I've been using pureit ultima ro+uv for the past two years. Even if i had to spent around rs. 10, 0000 in terms of changing the filters (Gkk 1 and 2) and other spares like sv, valve, etc for the past 1 year, i'm stick to its use because of its excellent water quality.

But for the past few days, the agency service (Uk agencies lsp; pincode: 600044) is becoming very poor.

Last week, i raised a complaint for sudden stoppage in water flow and an agent from the above mentioned agency visited. He checked everything and finally said "water pump" needs to be replaced and costs rs. 2500.

Instead of changing that, he recommended a new machine introduced by pureit (Mineral ro+uv) for two, three days. Since my family is comfortable using ultima ro+uv, i decided not to go with the new machine and told him that i'm ready to bear the cost of damaged water pump and requested him to replace the same.

Since then, he is avoiding to service the existing machine by stating some unacceptable reasons like water pump not in stock and he will inform us as soon as it arrives.

Why spares are not arranged from other pureit agencies where it is in stock?

Is this the excellent after sales customer service provided by pureit?

Does pureit expect the customer to wait for days to get a spare replaced?

I'm not getting a proper response even after reaching out to 24/7 pureit help line ([protected] /[protected]

If my request is not attended at the earliest, i've no way other than approaching consumer court.

Thanks
Ram ganesh
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