Pureit / Hindustan Unilever — Worst service levels by pureit

Hi, I have been facing the worst service levels in Chennai from your partner Sri Venkateswara Agencies. On time contrary the service levels at Bangalore was great.

They want the whole mother board to be changed for a simple complaint that the button controlling the water tap is not functioning.

I have been calling the call centre almost daily for a change on service partner, I have been getting promises that service partner will be changed but nil action as the complaints are getting forwarded again and again to Sri Venkatateswara agencies only.

Further calls asking to speak with someone senior is resulting in promises that I will get Call back which also does not happen.

I trusted Unilever to give me a good service but the opposite is happening here.

My purifier is not working since 8th Aug and all that I am getting is promises over promises.

Can you find a way out for me from this pathetic service levels please.

Regards
Venkat