[Resolved]  Purplle.com — No solution of previous complaints!!

I had already filed a complain on Sunday, 7 june against purplle app that my money is debited from my account and order is not verified and placed yet!! Your one of your customer service call me and told me that it would take 2-4 working days to reflect back money in my account at a provided time frame, or if not money was not reflected may be order would be placed but neither of the things happened and it's been a week now!!! can you please check and help me out.
Placed my order or credit my money back!! I had ordered on 3 June and now it's 16 June and I don't recieved it yet. Like seriously I'm so disappointed from your purplle service!!
+2 photos
Was this information helpful?
No (0)
Yes (0)
Aug 11, 2021
Complaint marked as Resolved 
Purplle.com customer support has been notified about the posted complaint.
Verified Support
Jun 17, 2020
Purplle.com Customer Care's response
We would like to inform that due to technical glitch the refund amount was not reflecting.

After confirming with the accounts department the refund has been raised and it will be initiated within 1-2 working days and it will reflect in the customer's account within 7-10 working days.
 
1 Comment

Comments

I placed an order today on 5 the July
my order was successfully placed ...also the payment done but I got a mail then where my all items are cancelled due to verification failed... Nd still I didn't get any refund from you why?

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Purplle.com
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    51%
    Complaints
    352
    Pending
    33
    Resolved
    165
    Purplle.com Address
    C-209 A, Ghatkopar Industrial Estate, Behind R-City Mall, L.B.S Marg, Ghatkopar-(w), Mumbai, Maharashtra, India - 400 086
    View all Purplle.com contact information