[Resolved] Purplle.com — Failed transaction | |||
I had shopped from purplle.com on 24th June, 2015. The total amount was Rs.720. Somehow 720 rupees were deducted twice from my bank a/c which is purplle.com received Rs. 1440 instead of Rs. 720. I contacted purplle.com & in a reply they said that they have only one successful transaction and the others are failed transactions. However, when I updated my bank a/c passbook it showed two successful transactions on purplle.com's a/c. I again contacted purplle.com and in a reply received that I should contact PayU gateway for the failed transaction. PayU also showed 2 successful transactions to purplle.com's a/c. After that I again wrote to purplle and received no reply. Was this information helpful? | |||
Feb 23, 2018 Complaint marked as Resolved Purplle.com refunded the money of the failed transaction by transfering it to my bank account from which I had made the payment. Thanks to consumer complaints, the money was refunded immedietly the next day of me complaining about it. So thank you for the quick positive action. Purplle.com customer support has been notified about the posted complaint. | |||
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Resolved
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C-209 A, Ghatkopar Industrial Estate, Behind R-City Mall, L.B.S Marg, Ghatkopar-(w), Mumbai, Maharashtra, India - 400 086
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As we mentioned in our email, we were able to locate only two transactions, hence the third transaction i.e the captured transaction [of which the login details were different from the other two transactions] was pending from our end.
We deeply apologize for the inconvenience caused to you.