PVR Cinemas — Complaint for Double Debit

Address:

Lucknow, Uttar Pradesh

From: CCDVISA [mailto:[protected]@andhrabank.co.in] Sent: 06 June 2015 18:41 To: Ashish Bawa Subject: Re: Your Andhra Bank eBill 201506(Card No. [protected] AshIsh Bawa) Dear Sir, The disputed transaction was done in a secure environment with VBV Password and claimed by the merchant’s Bank through VISA Network. As per VISA Rules, the cardholder is expected to take up the dispute for refund of the amount with the merchant before we take up the dispute with the merchant’s Bank. Therefore we request you to send an email to PVR LIMITED for refund of the amount within a specified time, marking a copy to us. We furnish hereunder the transaction details of both the transactions of that date as received from Merchant’s Bank through VISA Network. TCODE : 05 MODE TYPE : 01-5 ARN : 74332745123512200293827 CARD NUMBER : 4539XXXXXXXX8001 TXN AMOUNT : 667.42 TXN DATE : 02-MAY-15 ME NAME : PVR LIMITED ME CITY : GURGAON ME STATE : - ME COUNTRY : IN CURRENCY CODE : 356 MCC : 7832 INR AMOUNT : 667.42 AUTHCODE : KC0965 RA : 0 FILE DATE : 03-MAY-15 TCODE : 05 MODE TYPE : 01-5 ARN : 74332745123512201202165 CARD NUMBER : 4539XXXXXXXX8001 TXN AMOUNT : 667.42 TXN DATE : 02-MAY-15 ME NAME : PVR LIMITED ME CITY : GURGAON ME STATE : - ME COUNTRY : IN CURRENCY CODE : 356 MCC : 7832 INR AMOUNT : 667.42 AUTHCODE : KC0994 RA : 0 FILE DATE : 03-MAY-15 For all Debit Card holders get the mobile registered for sms alerts. SMS FOR BLOCKING DEBIT CARD-SMS TO 56161 WITH MESSAGE “CARDBLOCK XXXX”(LAST FOUR DIGITS OF THE 15 DIGIT ACCOUNT NUMBER) In case of confirmed Debit Card transaction fraud, we advise you to immediately get the card blocked by sending mail to [protected]@andhrabank.co.in. Advice to be given to all DEBIT card holders: 1. Never share card particulars like card number, expiry date, PIN, CVV number with anybody even to calls said to be received from our own bank. 2. Always enter the PIN by yourself only. Enter PIN secretly so that no one can see the entered pin number. 3. See that card is swiped in your presence only. 4. Register your mobile for alerts. If any unauthorized transaction SMS is received, get card blocked immediately by sending SMS to 56161 with message “CARD BLOCK xxxx”. (xxxx in the message is last four digits of account number) 5. Pin no & card should not be kept together. Regards, Pattabhiram M Andhra Bank, Credit Card Division, Head Office, Hyderabad. 24/7 Help Desk[protected]; 24683220 From: HELP DESK Sent: Wednesday, June 03, 2015 1:03 PM To: Head Office - CCD - Visa Section Subject: Re: Your Andhra Bank eBill 201506(Card No. [protected] AshIsh Bawa) From: Ashish Bawa Sent: Wednesday, June 03, 2015 12:35 PM To: Head Office - CCD - Helpdesk Subject: FW: Your Andhra Bank eBill 201506(Card No. [protected] AshIsh Bawa) Dear Sir I would like to draw your kind attention that I booked three tickets with PVR only once but you have debited me twice. Neither PVR nor your system informed me that it has been debited twice. Please look into this matter and credit my account after clearing discrepancy. Regards, ASHISH BAWA Regional Head Budge Budge Refineries Limited Lucknow Cell Nos.[protected]/[protected] From: ccdhelpdesk [mailto:[protected]@andhrabank.co.in] Sent: 02 June 2015 00:48 To: [protected]@gmail.com Subject: Your Andhra Bank eBill 201506 Importance: High Dear Customer, We sincerely thank you for your co-operation in providing us your Email Id. We are glad to inform you the commencement of our E-Billing facility which enables you to view your Monthly Bill on your desktops. We have taken care to ensure that the communication is secure and does not contain critical information like your credit and cash limits, postal address and complete Credit Card Number. This service comes to you free of cost and is yet another effort in our constant endeavour to enhance customer-convenience. If you have any queries, send us an e-mail to [protected]@andhrabank.co.in How to view your PDF statement? On opening the PDF, you will be asked to enter an 8 Character password. Your password consists of the first 4 letters of your Name on Card, as embossed on your Credit Card (without spaces), followed by the date and month of your birth (in DDMM format). The password is case sensitive, please make sure to enter the letters in CAPITALS, please make sure that you do not include any special characters For example, if the name on your Card is B Pawan Kumar and the date of birth is[protected], then your password will be BPAW1610 Regards, Helpdesk Andhra Bank, CCD - Hyderabad EMAIL: Help Desk URL: www.andhrabank.in