Rajeevan — Charges on repair claiming without any justice

Address:

682011

Through customer service I had requested to attend a complaint on my Samsung TV model UH 39EH5003RX 200/sl no ZX7V3mmcco138.and customer care department hearing the details from me inform me that in addition to the cost of spares i need to pay Rs 630/as service charges.
but the technician who attended the complaint informed me that even if the cost of spares is Rs 100/= I need to pay Rs 5000 plus 15% tax as services charges. I was shocked and i told him that I cannot agreed that much amount,
claimed amount is illegal and against all principles of natural justice. it is simply a looting of customers who are helpless in all ways. Company is not supplying the material in open market and they forcing us to obey their rules.
I request for a remedy.Complaint Regn. No.[protected]