[Resolved] RCOM — Conversion of reliance GSM postpaid sim to prepaid | |||||
I have visited reliance mobile store on 19th Sep 2015 at Mira Road (Address: 2 CHRIS ADA Shop No. 9, Holy Complex, Next To Kundali Jewels & Rasm Sarees, Near Deepak Hospital, Mira Bhayander Road, Mira Road East, Mumbai Mumbai Maharashtra and Goa -401107) for conversion of my postpaid no [protected] to prepaid and made whole payment of full and final open balance of Rs 737 via credit card and also submitted all required documents for conversion, it has been informed by store people that my no will get converted into prepaid without any problem in 2-3 days as documents submitted by me is as per their requirements. Then for one week there is no update, then i called customer care who rejected to take my complaint and informed me to visit store only but after my request they took my complaint and informed me that there is no request from the store side for conversion of my no, i also emailed to reliance customer care on [protected]@relianceada.com and Rcomappellateauthority.[protected]@relianceada.com then i received and email and call stating that we are looking on your request and will look into it but now after a month there is no satisfactory solution and reliance have generated their regular bills and it is due for payout. I request to please resolve the issue ASAP as I have visited store, made all due/excess payment, submitted all documents, spoke with customer care, wrote to customer care and appellate authority but there is no satisfactory solution and even customer care and appellate authority agreed to me that the fault is from the store side but they have not given any solution. Please arrange for the solution, i am attaching email conversation for proof of documents submissions and store closed when I visited and there is no telephonic or email facility to connect with store. Was this information helpful? | |||||
Oct 15, 2016 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. Verified Support Oct 27, 2015 Reliance Communications Customer Care's response Dear Udit, We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. Regards, Reliance Communications Verified Support Nov 02, 2015 Reliance Communications Customer Care's response Dear Udit, We hope that our customer service executive has addressed all your concerns during the interaction. Hence, request you to visit any of our nearest Reliance Mobile Store for further assistance. We have a store locator service that will guide you to the nearest store. Click here for more info : http://bit.ly/1GXF1G2 Regards, Reliance Communications Verified Support Nov 03, 2015 Reliance Communications Customer Care's response Dear Udit, We have arranged for a call back to address your concerns, our official will get in touch with you shortly. Regards, Reliance Communications | |||||
 4 Comments | |||||
Comments
Hi Team,
It looks like that reliance is not taking the matter seriously and trying to delay it.
I have received a call two days back that will resolve your issue ASAP but I think they dont know the meaning of ASAP.
I have made the payment of Rs 700 yesterday as the bill that got generated because of the fault of reliance was due and non payment may lead to again Rs 100 late fee.
Whether reliance is going to resolve my issue or it is just an assistance over call that will revert.
Please convert my sim from postpaid to prepaid ASAP and reverse watsoever amt paid by me as there is no fault from my side for which reliance is penalizing me and giving mental harassment.
Please call me on [protected] to close this matter ASAP.
It looks like that reliance is not taking the matter seriously and trying to delay it.
I have received a call two days back that will resolve your issue ASAP but I think they dont know the meaning of ASAP.
I have made the payment of Rs 700 yesterday as the bill that got generated because of the fault of reliance was due and non payment may lead to again Rs 100 late fee.
Whether reliance is going to resolve my issue or it is just an assistance over call that will revert.
Please convert my sim from postpaid to prepaid ASAP and reverse watsoever amt paid by me as there is no fault from my side for which reliance is penalizing me and giving mental harassment.
Please call me on [protected] to close this matter ASAP.
HI Team
i Take plane for Reliance Post paid Sim 5 Moths Back They offer me 299 plane with 300 Deposit.they told me we will refund u r amount after 3 months 100 Rs every month next bill but i am not getting any deduction in bill same amount they are charge up-to now and some time i am not getting bill thorough email and next they are charging late payment charges also. finally i decide to no postpaid go prepaid.my question is i am going to change my sim postpaid to prepaid after that i will get my deposit amount are there is any chance transfer to bill payment?
Please call me on [protected] to close this matter ASAP.
i Take plane for Reliance Post paid Sim 5 Moths Back They offer me 299 plane with 300 Deposit.they told me we will refund u r amount after 3 months 100 Rs every month next bill but i am not getting any deduction in bill same amount they are charge up-to now and some time i am not getting bill thorough email and next they are charging late payment charges also. finally i decide to no postpaid go prepaid.my question is i am going to change my sim postpaid to prepaid after that i will get my deposit amount are there is any chance transfer to bill payment?
Please call me on [protected] to close this matter ASAP.
I ported to reliance post paid 2 month back, the plan is for 299. Got my first bill with the amount of Rs.550 with advance rental after en-query understand that I will be getting the 0 bill for next coming month. But again I got the the bill for 369... Also I been informed that I will have unlimited 3G but its working in 2G only.
I wanted to port it immediately or change to pre paid from post paid...
I wanted to port it immediately or change to pre paid from post paid...
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We have received a call on last monday/tuesday from reliance executive stating that I need to make the payment of only billed amt and no need to clear the unbilled amt, while requesting the this said statement in writing from executive they rejected for the same and told we cant give it in writing and you need to visit store. I visited store last week and they have informed me that I need to make the payment of Rs 1000 and while requesting them to check the details once again to understand who's fault is there they have informed me that on the day of my visit (when documents submitted) to store I made an excess payment of Rs 47 but due to some scanning process from reliance back end my documents got submitted late and due to which an outstanding of Rs 30 got generated. They told that it is a delay from backend team and for which they have called me but I was travelling and missed their call, sad to say that while doing call back there is no facility to connect back to reliance store or call center. I would like to know following points:
1. If there is no fault from my end why this whole amt is not recovered from backend dept./store.
2. Why I have not given any written communication via sms/email for payment of my due amt as how do I come to know that call is from reliance and there is no call back facility as well.
3. During my discussion with support desk on [protected] it has been informed that sorry from our side as fault is from the back end side and you need to make the payment of Rs 1000 to clear the dues and convert from postpaid to prepaid.
4. Store, mobile customer care and support desk, all have rejected to accept that you have not received any call on monday/tuesday.
5. My postpaid mobile is on roaming so it has been informed that once your sim comes in mumbai (local circle) then only you can convert it into prepaid.
6. I do not understand if all the above points, gives a complete clarity that fault is no where from my end. why I require to made the payment of open balance till date. Is it a justice?
7. I am a very old and good customer of reliance who have made all payments charged to me but after this incidence it looks like there is no solution to the actual problem and it is only customer who has asked to made the payment of dues even if the fault is from the reliance part and everyone is expert in hiding the fault of their executive.
8. I request that all my dues (billed or unbilled) should be reversed from immediate effect and my no should be converted into prepaid ASAP as I have been communicating with reliance customer care via phone call, store visit and email communication and have informed everything in advance so I should not be made liable to make any kind of payment.
9. I request that Please call me on [protected] as reliance postpaid no is with my family member who is out of mumbai.
Hope to get a quick response and help from your side.