[Resolved] RCOM — Prepaid balance amount not updated.

roh192

from Haridwar, Uttarakhand

Website:

www.rcom.co.in

Sir, I am using reliance prepaid GSM no. [protected] and the no. is surprising stop working on 8th Sep'15 on contacting RCOM they start the no. on 15th Sep'15 with ZERO balance and on 8th Sep'15 the Balance of Rs 370/- and one Rs 128/- Voucher is there. I am again and again contacting the Customer care and Appellate Authority but I am not getting the Balance of Rs 370/- and they activate the Rs 128/- Voucher. So I request you to please help me to getting the balance. It is clearly cheated by RCOM.

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Oct 5, 2015

Complaint marked as Resolved

I got the call from RCOM and then they resolved the complaint and credit the Rs 355/- in my prepaid balance on 2nd Oct'15. Thanks

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Sep 30, 2015

Reliance Communications Customer Care's response Dear Rohit,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Verified Support

Oct 02, 2015

Reliance Communications Customer Care's response Dear Rohit,

We tried reaching out to you on the number provided to us but we were unable to get in touch with you. However, request you to provide us with an alternate number here using a PC: http://bit.ly/1cmd6ds so that we can successfully contact you to address your concerns.

Regards,
Reliance Communications