[Resolved]  Red Bus — Ticket cancellation

Address:

Hyderabad, Andhra Pradesh

I had booked the ticket for SRS travels through Redbus.in. On the day of journey SRS bus travels sent me a message saying that the bus was cancelled as the bus broke down, Which is acceptable. I called redbus and told them that i have got the message about the confirmation and need an alternate bus ticket immediately. Redbus executives told me that they haven't received any confirmation about the cancellation and hence cannot reimburse the amount me or make any alternate tickets. This went on till all the other buses got sold out and the only left bus tickets were very expensive. For all the inconvenience caused and their delay they are not ready to give any discount or make any alternate ticket for me. Which became a very very big loss for me as i had to book for a horrible travels at a very high price as i had no other options left. I am very unhappy with the service provided by redbus for this.