[Resolved] Redbus — bus cancelled did not receive refund as promised

[Resolved] Redbus — bus cancelled did not receive refund as promised

S Suvarna31 from Bengaluru, Karnataka

I booked bus from bangalore to karwar through red bus. Travels: paulo travels; travel date: march 22, 2020, seat number 11. Name suvarna gaonkar, 30 female. Fare - rs 750.00. Later when i called the operator i was told that the bus is cancelled. I have even received the message that the bus is cancelled and they said they will refund me the amount back to my account. I made the payment via credit card. I didn't receive the refund yet. Please refund the money - total - rs 750. It's been more than 2 weeks now Was this information helpful? No (0) Yes (0)
May 9, 2020 Complaint marked as Resolved Red Bus customer support has been notified about the posted complaint. Verified Support Apr 08, 2020 Red Bus Customer Care's response Hi Suvarna, Greetings from redBus! We sincerely regret the inconvenience caused due to the delay in refund. This happened due to a rare technical glitch. We have re-initiated today 8th April 2020, the refund of Rs 750/- from our end and this will reflect in your source account within 5 to 7 business days. Thank you, Team redBus! Note:- We never ask for UPI PIN or Account details over the phone. Please do not share the same.
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prateek pk

from Delhi, Delhi

Dear sir i booked ticket from delhi to jaunpur at date of 21/11/2020 by red bus .when i call to operator than he said bus is cancelled when i ask about the refund he said contect to redbus customer care
plz provide refund it will be more than 1 month.

ticket no.TPCH12127021
PNR NO.[protected]
NAME-RINKU
MOB.[protected]