[Resolved] Redbus — Bus ticket booked from redbus website after the departure of bus timing

raghav_9028

from Mumbai, Maharashtra

Address:	Pune, Maharashtra, 412307
Website:	www.redbus.in

I have already rasied the ticket with redbus customer care as below. But its been 1 week now, i have not received any reply from redbus on the refund status.

TICKET:

Please let me know what is the status of service request raised (Service Ticket ID: RB[protected]. Ticket number (TJA[protected].

I have by mistakenly booked the ticket with wrong date journey.
Instead of booking it for date 5/09/2016 (depature 23.00 p.m.) but on the date of booking by default today's date was selected that is 4/09/2016 (depature 23.00 p.m.). I was booking the bus on 4/09/2016 at around 23.00 p.m. But website did not restrict the booking as the bus departure time was already passed. But I would like to know that how REDBUS takes the booking after departure or just before departure.

Kindly initiate the full refund as it is genuine case and complain raised for it also genuine.

Please help me to resolve this issue and take strict action against REDBUS.

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Oct 15, 2016

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Sep 14, 2016

Red Bus Customer Care's response Hi Raghav,

Greetings from redBus!!

We see that the ticket was booked for 4/09/2016 itself. Once the ticket is generated, unfortunately we will not be able to modify the ticket. We will not be able to provide refund.
Appreciate your kind understanding in this regards

Feel free to reach us for any further queries at [protected]@redbus.com

Regards,
redbus Team.

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Comments

earugala21

from Bhongir, Telangana

Dear Red bus team,

I have booked ticket from Hyderabad to Mumbai on 5th Sep 2016.
from my Debit card amonted to 1344. Amount got deducted but not received
E ticket when contacted Red bus i was told the amount got strucked in the Gateway.

Please help me out to get my amount back

Thanks
Suresh

Mathew mani

from Chandigarh, Chandigarh

Hi, I booked a ticket to travel from Marthandam to Hosur on 12th September 2016. But the bus is canceled due to strike at karnataka. When we reached the boarding point, they said that bus is canceled due to this issue. But my ticket money is not refunded. My ticket number is TJAA55742278. Please do the needful. Thank you.