I have booked a ticket from sullurpet to hyderabad with Ticket no: TJ7Z42274327 on redbus website on july 3rd .But the operator has not responded to my calls and bus didn`t arrive at the spot where I have waited for 3 hrs and redbus also have not got the operator online and after three hours I am helpless and redbus executive told me to arrange for alternate resource to my destination after waiting for 3 hrs in the midnight at 12:00 am .They don`t understand the customer priority to reach the destination. they didn`t provide me an alternate resource either .
Was this information helpful?
No (0)
Yes (0)
Aug 9, 2021
Complaint marked as Resolved
Red Bus customer support has been notified about the posted complaint.
Firstly, please accept our sincere apologies for the inconvenience caused.
As discussed with Mr.Gangaiah, this is to inform you that we have initiated full refund and we'll also ensure that this type of issues will be minimized in future.
Thank you for your kind patience and co-operation.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score. Read more
Greetings from redBus !!
We are sorry for the delay in response
Firstly, please accept our sincere apologies for the inconvenience caused.
As discussed with Mr.Gangaiah, this is to inform you that we have initiated full refund and we'll also ensure that this type of issues will be minimized in future.
Thank you for your kind patience and co-operation.
Regards
redBus Team.