Redbus — cheating by redbus

Address:

600073

I cancelled the ticket from tirunelveli to chennai by contacting customer care on 22.11.17 at about 43pm thro ivrs and as already explained and i was assured that my tkt was cancelled and a refund of about rs 1400 would be made,

The operator from hebron transport called on me on 23.11.17 to ascertain my travel. Then i understood that redbus did not cancel my tkt.
But redbus cheated me by informing that they did not receive any request on 22.11.17from me for cancellation and refused to refund