[Resolved] Redbus — cheating customers by forcefully transferring their money in red bus wallet | |||
I have tried booking a ticket from ahmedabad to navsari on 4th may 2019. Payment was done.. But due to their technical issues the transaction couldn't complete. So i tried booking again. The second time it got success. First time they have taken rs 488 from account.. And based on my request they confirmed through sms that this may be refunded back within 7 days. I haven't got the money. Even customer care is also not replying me on this. They are stating that this cannot be refunded in my bank account al though i have their text message with the false commitment in my inbox which says "dear shajim ahmedkhan, We are sorry, we could not issue ticket to you! We have received your payment of rs. 521.0 and refund will be processed by redbus within one hour. The bank would take 5-7 working days to credit in to your account and credit is instant if paid through redbus wallet. Thank you for your patience and keep travelling with us! Team redbus Was this information helpful? | |||
Jun 10, 2019 Complaint marked as Resolved Red Bus customer support has been notified about the posted complaint. Verified Support May 09, 2019 Red Bus Customer Care's response Hi Shajim, Greetings from all o[censored]s, here at redBus! Thank you for reaching out to us for your query. In order to resolve your query/issue, we request you to please provide the registered email id or mobile number with us via [protected]@redbus.in or you can write to us in the given link https://www.redbus.in/info/redcare. We'll be happy to help you out. Once we receive these details, we will work on the resolution. Once again, I thank you for choosing redBus. Have a great day! Look forward to your response. With thanks, Team redBuddy | |||
 2 Comments | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
67%
Complaints
3900
Pending
278
Resolved
2490
View all 3900 Red Bus reviews & complaints
Domlur Layout, Karnataka, Bangalore, Karnataka, India - 560071
View all Red Bus contact information