Redbus — I must express my profound disappointment with the recent service I received from Red Bus.

Address:

karnish 602, Mohan Highlands co-op hsg society , Katrap valey

Red Bus Pvt. Ltd.
Dear Sir/Madam,

I am writing to express my extreme dissatisfaction with the service I received from Red Bus on my recent journey from Hyderabad to Mumbai, which was scheduled for March 18, 2024. My booking reference number is Ticket Number TT4J83932852 I PNR No: 406183, Fare:3540, Bus Operator: Jaguar Travels, Bus No: ARO1U0222
To begin with, the bus was picking point was not conveyed in Miyapur and we had to pay additional rickshaw charges of Rs.150/- to reach the pickup point at the eleventh hour. This caused me significant inconvenience and disruption to my travel plans. Upon inquiring about the pick-up at Miyapur, the staff at the departure point were unhelpful and showed a blatant disregard for the inconvenience caused to passengers.

Furthermore, there was no stoppage in between 5- 6 hours to get freshen up, We insisted on stopping the bus but no action was taken by the bus driver and team, This made for an uncomfortable and unpleasant journey experience.

However, what truly shocked me was the behavior of the driver and staff members towards me when I raised my concerns regarding the stoppage. Instead of addressing my grievances, the staff member became aggressive and issued threats, making me feel extremely unsafe and intimidated.
Furthermore, after reaching Pune and delay in the bus, the bus was picking up a local fare to Mumbai and continuously stopping at particular points, This complaint was registered but they didn't bother to listen and said whatever you can do you are open to do.
This unprofessionalism and disregard for customer well-being is unacceptable and reflects poorly on your company. As a paying customer, I expect a certain standard of service and treatment, which was lacking in this instance and earlier instance also from Orange Travels.
I demand a full refund for my ticket as compensation for the substandard service and the distress caused by the threatening behavior of your staff member. Additionally, I urge you to take immediate action to address the issues raised to prevent similar incidents from occurring in the future.

I expect a prompt response to this complaint and resolution of the matter at your earliest convenience. Failure to do so will force me to escalate this matter further.

Thank you for your attention to this matter.

Sincerely,

Rajiv Singh-[protected]/ [protected]