Redbus — Issue with my scheduled Journey for 16 Aug

Address:

Ranchi, Jharkhand

I booked a ticket from Ranchi to Patna with "Prithivi Tours And Travels Pvt Ltd" on 11 Aug, today at 02:52 pm I received a message on my registered mobile that "Due to unavoidable reasons the bus for your trip dated[protected] has been cancelled". I checked with Prithivi Travels and they also said that bus is not running on 16 Aug, hence my PNR(JVPPQHA) is still showing confirm instead of cancel, and he said they can't arrange any alternate and I'll get my refund in four days. Well this is not at all acceptable since it has not been cancelled from the customer end and then why should customer wait so long for his refund. All my concern is arrange an alternate before 16 Aug or refund the booking amount ASAP. I am not going to book another ticket with you guys, since this kind of situation is waste of money and time. AGAIN I received some calls from Red-Bus Executives, First thing is they called and verified my issue and disconnected the call and doesn't even bother to call again. I made the call back and discussed my issue but they said we are not responsible for such issues. If your ticket get cancelled by the service provider not a concern of Red-Bus and could raise your refund request that will take 7 days to reflect in your account. It was around 20 min call and cost me more the 20 rupees, another decimate. I believe you guys forget that I am a customer of Red-Bus. Received a call at around 8 O'clock too, he also did the same thing and disconnected and never called. Your executives are not at all eligible enough to make calls to customers, not even their seniors(can't believe they called themselves seniors). They were not able to handle the customer nor able to give a reasonable answer. Personally I didn't like their behaviour, ethics and presence. I want my ticket to be cancelled. And refund right away. Also would like to suggest, I know Red-Bus, not your listed service provider. If any problem occurs Red-Bus should take responsibility and give customer a better services. Answering Red-Bus is not responsible for this, not responsible for that, ... BLA BLA... is not at all professional ethics.