Redbus — Money refund and worst customer service

I have tried to book ticket for 21/11/2015 and 22/11/2015 through online twice through red bus for travel from lucknow to delhi. During which my account number was twice debited for rs.1099/- and 857/- And for rs.1099/- Transaction the ticket was not booked but red bus executive called me and booked the ticket with 899/- for 21-11-15 rupees and informed me reaming amount I will get as coupon from redbus for 1099/- and other 857/- transaction will be directly credited to my account.

But Money was not refunded till date and also I didn't get red bus coupon also even I called twice to their customer care .

And also they booked the ticket for sleeper seat but while boarding bus guys given me normal seat..They are not responding at all.

Plz have a look into this.

Regards
Atul Dixit ([protected])