Redbus — Money refund issue

I'm Satya Ravi from Hyderabad.
On night of 30th dec 2022, I have booked tickets from Tiruvannamalai to Hyderabad on redbus platform.
Due to engine failure, bus was stop at the middle of night around 2.00am. Bus driver told that - from there we need to catch another bus by our own & 100% amount will be refunded with in 2-3 days.

Now that consultant contact persons of om sri tours and travels are not responding to calls & messages.

Redbus team was saying that they have arranged 15% refund only. We can't provide more than that.

As redbus is a trusted platform, we have booked tickets. Now redbus team also not agreeing with the 100%refund.

Consider this issue as serious one & do needful

Regards,

D Satya Ravi.
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