Redbus — Payment failed but amount got debited

Feb 14, 2024

Updated by Shyam Prakash Gollapalli Hi Shyam,

Greetings from CRED!

Thank you for your valuable time over the call. We really regret the inconvenience caused to you which is certainly not the experience we wanted you to have. We understand your concern that the amount of ₹1, 084.00 got debited but the order was not placed. Please be assured, we would be glad to assist you.

With regard to your concern, we can see, that you made a payment of ₹1, 084.00 bearing the order ID "16XX20ENJYG8" towards the merchant "redBus" on Jan 19 '2024. Also, we would like to inform you that the payment has been successfully posted to the merchant "redBus" from our end on Jan 19 '2024.

Further, as you have mentioned that you have already contacted the merchant we would request you connect with the merchant support team once again using this tracking ID ( RB_v7QhR8Z08UygYWBOKFb4OA_2) and they can help you with the refund status on the same. In case the merchant denies any assistance on the same, please share with us the screenshot of your conversation with the merchant and we will help you further. You may respond to us from the app by clicking on this link.

Regards,
Team CRED

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