[Resolved] Redbus — Redbus ticket refund

Srinivasa Prabhu Kumar Tappeta

from Delhi, Delhi

Address:	560077
Website:	redbus.in

HI i have booked ticket from shirdi- hyderabad on 11-NOv-2016 . redBus Ticket - TJC[protected]. The ticket value is 2128.The transaction went through and amount also got debited from my account. But the ticket is not confirmed. So i called customer care . they have told that transaction is successfull but the ticket is not booked and asked me to go ahead and do a fresh booking .Also they have told that they will provide the full refund for the earlier transaction. So i went ahead and booked the ticket one more time .The redBus Ticket - TJC[protected].This time the ticket is booked for RS:2128.They have raised a complaint and gave me the reference number for the refund of 2128.The complaint reference number is 132447.But i have called almost 5 to 6 times, they are providing the refund.Each time I call, they are saying they will revert within 24 hours but they are not doing.This is really pissing off . Why are you fooling around the customer saying that you will revert within 24 hours and don't care to call the customer????

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Dec 24, 2016

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Nov 23, 2016

Red Bus Customer Care's response Hi Srinivasa,

Greetings from redBus!!

We are sorry for the delay in response.

We have initiated the full refund back to your source. It will be reflecting within 7 bank working days, we have also noted your feedback. We'll ensure such issues will be reduced in future.

Feel free to reach us at [protected]@redbus.in for any further assistance.

Regards,
redBus Team.