[Resolved]  Redbus — Redbus using poorly maintained YBM bus at high cost risking passengers on hills

Address:

Chennai

Had a worst Experience travelling from Chennai to Coonoor as the bus TN05CC1955 was old with no good maintenance it seemed. Self starter did not work so passengers had to push the bus to start, front windshield was with cracks. This bus ticket that was costly not a value for money or the Bus was Not worthy for money. The MD of the bus said, "sorry" on my call on 6th December 2023, which would not pain him much as already he got the money and no loss to him because of the poor conditioned bus. Passengers are taken for granted to earn their profits. The money what he earned from the bus was at the cost of passengers. If he is reasonable, some compensation should be given to those who lost their time and missed their appointments like me which costed a lot to them.

The Bus got 1st breakdown around 2 am and ran without AC suffecating until Ulunthurpet, it was said that dynona did not work and waited for about three hours outside bus at night. After 2 hours we were told that a spare bus has been arranged (not true it seemed but to make to make the passengers calmer. The MD said, it was a mistake or wrong information by YBM's customers support center) so the driver asked the passengers to get down. After getting down no spare bus came so our bus TN05CC1955 was repaired and we traveled by the same poorly maintained bus. After 2 hours of running the bus from Ulunthurpet after replacing the dynamo, the bus was stopped because one of the back tires bursted - 2nd breakdown. The tire was a retread tire. When I spoke to the MD of YBM he mentioned that the tire was due for change and he was responsible for not changing when reported but he blamed the driver saying that he did not drive carefully. Thus again we were delayed because of replacement of tire. So in total the bus was late by around 4 plus hours to reach Coonoor. I was told by another passenger that the bus was used by her family recently and it broke down so the passengers were sent by other bus. Thus YBM uses a bus which is not in good condition though it has run on hills which is a high risk to the passengers. High cost ticket, No proper communication to the customers and poor maintenance and rude response by one of the drivers are some of the problems faced in the bus TN05CC1955 on 4 Dec 2023. Important meeting has been missed. No compensation financially.

Traveled from Chennai to Coonoor on 4th December 2023 in bus TN05CC1955 -YBM Travels ticket cost was Rs.1890. This was not a normal price too