[Resolved] Redbus — refund ticket cancellation

Arun Babu P

from Bangalore, Karnataka

Address:	560037
Website:	RedBus.in

Hi team,

I have booked a bus ticket in redbus mobile application. The ticket is from bangalore to goa and the travel date is 29/12/2017. Ticket id is tkd[protected]. Due to some plan change i want to cancel my travel tickets. I called to redbus customer care on 16/12/2/017 but they told that amount is not refundable as per cancellation policy.

While i booked the tickets we checked the cancellation policy and it was not mentioned that amount is not refundable in their mobile application policies. Please find the attached screenshot. When we raised the same concern with redbus team they denied to accept their mistake in mobile application and responded that the cancellation policy is mentioned in e-ticket issued after booking the ticket. Before booking the tickets they showed one policy while issuing the ticket they are enforcing another policies. You can check the attached screenshots for your reference.

Now a days its very common to cancel tickets with cancellation charges. I have given around 15 days prior notice to cancel my tickets but they are not refunding the amount back. How come they expect their customers to loose their 100% amount without travelling or using their services. It is so unfair to charge 100% from the customer and giving irresponsible answers to their queries.

I request akosha team to take this issues to concerned authorities and solve this problem. I hope your team can solve this problem and stand besides customers.

Thanks & regards,
Arun,
[protected].

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Jan 27, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Dec 26, 2017

Updated by Arun Babu P Unfortunately When ever we called customer care they are referring the policies in their desktop view and assuming the same was shown in mobile application. But it was wrong. They are showing different policy in mobile application and while issuing tickets they are enforcing the false policies which was not shown to the customer at the time of booking and fooling the customers that it was their mistake booking the tickets without seeing the policies and looting customers money. I demand an entire refund for tickets cancellation and the apologies from Redbus for the inconvenience caused to me in this regard.

Verified Support

Dec 26, 2017

Red Bus Customer Care's response Dear Arun,

Greetings from redBus!!!

We understand your concern. But the cancellation charges do not depend on the time of booking. The cancellation policy for each bus is pre-determined by the bus operator depending on date and time of journey. These policies are promptly displayed on our web/app, so that customers can make an informed decision.

The ticket cannot be canceled now as the cancellation policy is not available.

please feel free to reach us at [protected]@redbus.in for any assistance in future.

Regards,
Team redBus.

Dec 26, 2017

Updated by Arun Babu P My concern is the cancellation policy is not displayed promptly in your mobile application at the time of my ticket booking. I can see this as irresponsible behaviour towards your customers, How come you entertain such operators to charge 100% cancellation fee without travelling? Is redbus website is a platform to loot customers pockets simply by saying its operator Policy. Who knows the operator?People will see redbus brand and will book.Don't you have standards and responsibility? Don't you feel shy to answer like this.Instead you can beg money, A beggar is better than you. You cheaters .Poor customer service and response time. You are trying to escape from problem rather than solving the problem. You lost your brand value by entertaining such operators and for your poor customer service.

Dec 26, 2017

Updated by Arun Babu P "The ticket cannot be canceled now as the cancellation policy is not available. "

If cancellation policy is not available, on what basis you have deducted 100% of amount?

Why did you show that operator in your mobile app without having minimum standards of policies that ensures customer safety towards their money?