Redbus — Refunds not received, and no response

Address:	560037
Website:	redbus.in

Hello, Had very high opinions of redbus, the bus ticket booking portal in India, shattered now when realized the utter dishonesty handling refunds - amounting to cheat, and lack of response - amounting to hiding the cheat. Booked to-and-fro tickets (THDC[protected] for family from redbus from Bangalore to Kodai in AC Sleeper coach. When the day of travel came, the bus was delayed long, and finally a junk came which was not AC. We decided to travel as further bookings were made. Though all the passengers asked for the refund in the difference between AC and non-AC coach and they said it will happen later! There is huge difference in ticket price considering the tickets for a family of 4. We were assured to get a refund for the difference amount, and also created a escalation ticket [Ticket#[protected]] (Call THDC[protected] at redbus for demanding the refund amount. Since escalation ticket got created, till date there is NO response from redbus, sent them multiple email reminders ([protected]@redbus.in AND [protected]@redbus.in) Pity that there is just a shameless silence. This is certainly cheating the customers. Hope Phanindra Sama, who founded redbus, and Prakash Sangam who is CEO are reading these complaints, and initiate to find the wrong in their value system. Social media while amazing to give boost to such start-ups, cheese moves just too fast when such cheat happens, and deliberate silence is maintained. You lost one customer redbus, and am ok you keep my money as charity. May be you need it more than your customer, but this pot only boils once.