[Resolved]  Redbus — regarding incorrect bus timings at redbus.in.

As per redbus ticket - tn7q[protected]Pnr - pbnl0001972), i booked a ticket (For my mother) on redbus.in from latur (Maharashtra) to hingoli (Maharashtra) on 26th june 2019 at 10:30 am. However, when i reached the latur bus stand the authorities at he bus stand said that the timings for this bus at redbus.in are incorrect and the correct timing of the bus is 9:45 am. Also the officials did not give me a call before bus leaves latur bus stand even though my number was mentioned on the ticket. This is very unprofessional behavior by st officials at latur (Maharashtra). So my mom missed the bus and there were no alternate buses available to hingoli around that time.

So i request redbus to make sure the bus timings on their websie are accurate.
Also i request my ticket amount to be refunded by redbus.in because of the inconvinience caused due to the incorrect timings.

If you have any questions, please feel free to contact me on - [protected]

Looking forward to hearing from you.

Thanks,
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Jul 30, 2019
Complaint marked as Resolved 
Red Bus customer support has been notified about the posted complaint.
Verified Support
Jun 27, 2019
Red Bus Customer Care's response
Hi kaukul,

Greetings from redBus!

We deeply regret the trouble caused to you. We will definitely share your feedback strongly with the bus operator to ensure such inconveniences do not occur in the future. We have initiated the full refund(Rs 289 + Rs 6 = Rs 295) of your ticket back to the original payment source on 27th June 2019. You will receive it within 7 bank working days. Thanks for choosing redBus.

Please feel free to write to us at [protected]@redbus.in for any help in the future.

Regards,
Team redBus.
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