Redbus — Regarding the bus ticket booked with redbus

Address:

Ernakulam, Kerala

To meet my professional requirement have booked a ticket from Kochi to Kannur on 6th Jan 2015, the date and time is given in the ticket was 7th Jan 1 AM and asked to report @ Vytila Jn by 1 AM. I got the following as confirmation as SMS and Email -Ticket no: TH[protected], PNR no: DME50025 I have reached Vytila Jn by 00.45 AM and waited till 2 AM, later realized from other bus operators that the bus left from the boarding point before 00.45 AM. Later spoke to the customer care support staff Mr.Rahul to express my displeasure on this but surprised with his response Mr. Rahul was explaining that, according to Indian standard time the ticket is booked on 6th Jan 2015 for the travelling of 8th Jan 01 AM !!!, I am attaching the ticket hard copy where it is very well written that, departure by 01 AM on 07th Jan 2015. This is really disgusting to feel that your customer care is trying to fool the customer after putting in a life threatening situation at midnight. Secondly, i have called up the contact no given in the bus -[protected] to understand the boarding point and timing, the first response was he is not from KTC he is from skyline tours thus he doesn't know what is the exact time of the bus, however he told me that bus will not leave before 1 AM. Here the fact is the bus left before 00.45 AM. Finally, terms and conditions of redbus says, the departure time mentioned on the ticket are only tentative timings. However the bus will not leave the source before the time that is mentioned on the ticket. I feel it as a collective effort to fool the traveler partnering some bus operators to do some suspicious business So think twice before doing any ticket booking with redbus, there are other platforms gives better service and rates